How to recover a BlackBerry ID using a BlackBerry smartphone

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Learn how to recover a BlackBerry ID using a BlackBerry smartphone, something important to keep in mind when recovering a BlackBerry ID password is that you will need to use the BlackBerry Browser on your device or a web browser in order to complete the process. This is a result of a security precaution that prevents the password recovery email from being sent to the device.
To recover your BlackBerry ID password, use the BlackBerry smartphone browser or a computer to follow these steps:

1. Navigate to the BlackBerry ID password recovery page

 2. Enter the email address that you used to register your BlackBerry ID and fill out the CAPTCHA characters
 3. A confirmation page will appear stating “A request to reset your password has been submitted”
4. Open the mailbox for your email address on the computer or by logging into the mailboxwebmail using the BlackBerry Browser and click on the BlackBerry ID password reset email (it can be identified by the sender: bbidpw-donotreply@blackberry.com)
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